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R/KYV has been selected as a finalist, in partnership
with West Dorset District Council, for the IM2001 Awards for Implementing
Corporate Document Management & Workflow Category: Content Management
Project. VALID has reached this position in the face of stiff
opposition, with entrants up 35% to 350. Final results will be announced
on November 29 at The Grosvenor House Hotel Awards Ceremony. More
details can be found at our case
studies.
R/KYV was installed in December 2000,just as West
Dorset DC was going through a major office refurbishment programme
that put considerable pressure on office accommodation. Within just
six months, R/KYV was managing six business units: Corporate Services,
Information Management Services, Environmental Health, Personnel
Services, Exchequer and Economic Development.
R/KYV has enabled the Council to make more efficient
use of the available office accommodation as well as providing improved
access to the documents that have been scanned and indexed. This
is of particular significance and now means that those field workers
who ‘hot desk’ at the outlying offices can easily access electronically
held documents when they need them. It is now recognised that Document
Management is capable of far more than merely providing a storage
and retrieval facility for images, and the second phase of the programme
is aimed at exploiting some of the other features that are available
from the system.
The Government has set out a strategy for modernising
public services and has identified various milestones that will
ultimately lead to making available electronic services on-line
to citizens and businesses by 2005. As part of this process each
Local Authority was required to produce an ‘Implementing E-government’
Statement by 31 July 2001. Document Management is a key element
of the Council’s information strategy for meeting the Government's
strategy and will enable the provision of complete Electronic Records
Management. By combining Document and Records Management with data
held in legacy systems and the Geographic Information System, West
Dorset DC is on track to meet the Government’s targets for electronic
service delivery.
Currently, the Council is preparing for the introduction
of a corporately designed, formal Electronic Records Management
scheme that complies with the Government’s Metadata and Interoperability
Frameworks and Standards. Document Management has been procured
as a corporate solution and will be a key element in the management
of records that are accurate, authentic and, where needed, admissible
in a court of law. R/KYV has been in place for less than a year
but in this time, practically every business unit within the Council
has been positively affected by the system - either as a scanning
and storage facility or as part of an overall programme of cross-department
business process reviews.
At present West Dorset has 100 plus users who regularly
access the system and this figure is increasing week by week as
further applications are rolled out. Several of the nearby Councils
have expressed an interest in purchasing the workflow modules West
Dorset has developed or is in the process of developing on the basis
that they do not want to ‘re-invent the wheel’. Central Government
is encouraging this type of collaborative working with the expectation
that the cost of system development and implementation will reduce
and service delivery will improve.
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