Exeter City Council bought a corporate electronic information management licence from VALID two years ago to enable the council to fulfil its e-Government obligations. Exeter is committed to ensuring that access to council services and information is provided electronically, with the aim of meeting the Government’s target of 100% service capability by the year 2005.

In meeting the 2005 target, Exeter City Council is making every effort to ensure that all sectors of the community benefit, whether businesses, individuals or visitors.The installation of the R/KYV electronic information management solution has already brought benefits to the council, as outlined below:

Chris White office manager Planning Department: “ Exeter is already seeing quantifiable business benefits from the installation of R/KYV in the planning department. The introduction of online planning applications into the 33-man department will reduce the administrative workload by 20%. This means 200 man-hours saved per month, on top of this saving the department will also be able to re-deploy one full-time planning officer who was employed specifically to manage planning queries. “

The Council is responsible for a wide variety of services in the city including: collecting council tax and business rates; providing housing and council tax benefits; managing elections; providing council housing; providing a range of environmental health services such as dog wardens, pest control, food safety, providing parks, leisure facilities and museums; providing markets and halls collecting refuse; sweeping the streets; providing recycling facilities; maintaining the highways; providing car parks and residents parking
deciding planning applications; managing the council's commercial properties
Promoting the city for tourism and business; providing a wide ranging events programme and supporting the arts.